Version March 2019
Since the 2018 implementation of the General Data Protection Regulation (GDPR), Le Guess Who Foundation (hereafter referred to as LGW) is obligated to outline what personal data will be collected. LGW values the privacy of visitors, volunteers, artists, and all employees, and is responsible for all provided data, while also ensuring that all data is protected.
This privacy statement will discuss the process of all personal data, and as it is subject to change, it is recommended that you occasionally check this document to stay informed about any potential changes.
When a ticket for the festival is purchased, LGW may ask for personal data, such as name, address, email address, phone number and place of residence. LGW uses this information to gain insight into our target groups for the event and also for administration purposes—not to identify individual visitors. All ticket buyers will receive an email which contains all necessary information concerning the festival. An audience survey will be sent afterwards.
Ticketmaster Netherlands is the official ticket provider for LGW. Note that they will also have access to this data.
A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. In your browser settings, you can choose to receive a warning each time a cookie is being sent, or you can choose to turn off all cookies and remove all data previously stored.
LGW sends out newsletters regularly to those who signed up for the feature on the LGW website, and/or to people who registered for this function when purchasing a festival ticket. This means permission is given to save the provided data with the aim to stay up to date on any news and developments concerning the festival. Newsletter recipients are able to unsubscribe from the newsletter at any given time. They are able to use the unsubscribe link from the newsletter, or can email email@example.com. The newsletters are sent via Mailchimp.
Volunteers are asked to register for an informative, festival mailing list, and each year the volunteers of the previous edition will be asked if they would like to re-register. Volunteers are able to unsubscribe from this list at any given moment. LGW has the right to save the information about volunteers who have worked for the festival in the past for a maximum of two years. The information being saved is: name, surname, function, email address, and the year of volunteering.
Friends of LGW
When registering to become a “Friend of LGW,” LGW will ask for detailed personal data which is essential for internal management. Note that the membership will not automatically be extended, but LGW does save data in order to inquire if customers would like to repeat the following year.
LGW on WhatsApp
LGW visitors have the option to sign up for the LGW WhatsApp service, where visitors receive additional information regarding the festival. All are free to unsubscribe at any time, in which case their telephone number will be deleted from LGW’s records.
Recordings during the event
For festival promotional purposes, LGW may make recordings or photos of visitors, volunteers, artists and employees. There is a possibility these recordings and/or photos will be shared on various channels. LGW and its media partners do not owe any compensation for this to visitors, volunteers, artists or employees. The data will not be used for any other purposes than described above. Please contact LGW if there is an image published online which you would prefer to be deleted.
LGW does not hold onto personal data any longer than required for the execution of the agreements, which never extends beyond two years, unless necessary for the legal retention period.
LGW underlines the importance of visitors feeling that their information is secure and protected. If visitors feel otherwise, LGW can be contacted here: firstname.lastname@example.org.